COVID-19


STATEMENT

YOUR SAFETY IS IMPORTANT TO US

POST COVID-19- REOPENING POLICY

This post Covid 19 policy has been created based on the medical regulatory authorities and the government. It outlines changes to the aesthetic procedures we provide to our patients to keep them safe.

At this time , we don’t know whether these procedures are temporary or whether they will become a permanent feature of the way aesthetic procedures should be delivered to ensure patient and staff safety in the future. According to new scientific evidence overtime about Covid-19, we will update and reevaluate our policy. 

We would like to thank all of our patients for their patience and for their understanding and cooperation whilst we implement new measures.

Be ensured, we will provide medical aesthetics care to all of our patients in the safest possible environment. We greatly appreciate your assistance with any new or modified procedures .

NEW MEASURES TO REDUCE THE RISK OF COVID-19

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STAFF MEDICAL CHECK

Any member of staff who develops symptoms or tests positive for the disease (or if someone they live with develops symptoms or tests positive), will not be permitted to enter the clinic.

CQC REGISTERED

We are CQC registered and as such we are familiar with infection control and clinical protocols and staff is fully train in infection prevention.

PROTECTION EQUIPEMENT PPE

All staff will be wearing appropriate personal protection equipment (PPE), including masks, eye protection and gloves.

PRE-ATTENDANCE ASSESSMENT

We will carry out a pre-attendance assessment via your completed Medical History. Our staff will contact you to remind you of this if we have not received your completed questionnaire.

PPE safe equipement
covid 19 test

PATIENTS ABLE TO ATTEND APPOINTMENT

If we feel that you are a medium to high risk of having possibly been infected, even if you are asymptomatic, we will respectfully request for you to delay bookings.

We would recommend that patients in high-risk and extremely high-risk groups delay non-essential medical aesthetics treatment for as long as possible until the trend of the pandemic becomes clear. To find out whether you are in a higher or very high-risk group please click on the link.

BEFORE ATTENDING YOUR APPOINTMENT

Please note that we respectfully insist that the Medical questionnaire and any other requested forms are completed at least two days before your appointment. If we do not receive the completed questionnaire in time and we are unable to contact you for assessment of your current condition, we will cancel your appointment and inform you by email. You may be charged for the appointment if we are unable to fill it at short notice as per our normal terms and conditions.

patient filling online consultation form
social distancing covid 19

ARRIVING AT THE PRACTICE

  • Please, arrive no earlier than 5 minutes before your appointment time
  • Because of these new procedures in place, we may not be able to see  patients who arrive later than agreed.
  • Should you arrive earlier you will be asked to wait outside, until it is time for your appointment.
  • When attending the clinic in person, patients need to observe the social distancing rules and whenever possible to keep the 2 metres recommended distance.

ARRIVING AT THE PRACTICE

  • Please try to avoid bringing shopping bags into the practice, if you do have a bag or jacket we will ask you to leave them in the waiting area.
  • Temperature will be systematically taken when arriving to the clinic.
  • You will find hand sanitisers available for you to use upon entry
  • Please make sure you arrive to the clinic wearing a mask.
  • Toilets will remain available and will be cleaned and sterilised after each use.
patient wearing a mask covid 19

The vast majority of our patients are otherwise healthy without coronavirus infection and we would like to be able to provide normal medical aesthetics care for these patients in as normal an environment as possible while bearing in mind our responsibilities to mitigate risks of infection spread as far as is practically possible.

This policy will be constantly reviewed and updated as necessitated by circumstances over time. If you have any questions regarding this policy or about your treatment, please do not hesitate to contact us on enquiries@thelondonfacialcare.co.uk